Terms of Service & Acceptable Use

1. Acceptance of Terms

By accessing, registering with, connecting messaging channels to, or embedding the widget of Ceti Harness ("the Service"), operated on caseshow.info, you agree to be bound by these Terms of Service and our Privacy Policy. If you are entering into these terms on behalf of a business, you represent that you have the authority to bind that entity.

2. Description of Service

Ceti Harness is an autonomous AI receptionist and multi-channel communication engine for businesses. The Service responds to customer inquiries, books calendar appointments, and performs knowledge lookups across channels you connect — WhatsApp Cloud API, Meta Messenger, Instagram Direct, and Meta Threads — plus an embeddable website chat widget. During onboarding we can automatically crawl a website domain you designate and ingest uploaded documents (pricing, FAQs, operating hours) to build your agent's verified knowledge base. Optional features include Dream Mode conversation reports and Cortex analyses of recent transcripts.

3. Eligibility & Account Security

• You must be at least 18 years old and legally permitted to use the Service in your jurisdiction.
• You are responsible for the accuracy of account information and for safeguarding your credentials; activity under your account is deemed authorized by you.
• You must hold all rights, licenses, and consents needed to operate the messaging channels and phone numbers you connect.

4. Knowledge Ingestion & Website Crawl Authorization

When you submit a domain for automated crawling or upload documents, you represent and warrant that you own or have the right to use that content and that crawling does not violate any agreement, law, or third-party right (including robots directives or terms of the target site). You may not submit domains or content you are not authorized to use. We may refuse or remove knowledge assets that are unlawful, infringing, or violate platform policies.

5. AI-Generated Output & No Professional Advice

Responses generated by the Service are produced by artificial intelligence and may be inaccurate, incomplete, or outdated. You are responsible for configuring your agent, reviewing its behavior, curating its knowledge base, and monitoring conversations conducted on your behalf. The Service does not provide legal, medical, financial, tax, or other professional advice, and must not be presented as such. Conversations and knowledge content are processed by third-party AI model providers as described in our Privacy Policy.

6. Acceptable Use Policy & Anti-Spam

Subscribers must use the Service in compliance with all relevant laws, the Meta Platform Terms, WhatsApp Business Policy, and the policies of any connected channel. You agree NOT to:

• Send unsolicited bulk messages (spam) or engage in predatory marketing.
• Impersonate emergency services, medical practitioners, legal professionals, or financial institutions without valid licenses.
• Process unlawful, defamatory, infringing, harmful, or deceptive content, including content that violates any person's privacy rights.
• Crawl, scrape, or ingest websites or data you lack authorization to use.
• Reverse engineer, resell, or provide service-bureau access to the Service, or attempt to extract underlying models.
• Use the Service as the sole handling channel for life-critical or emergency communications.

Violations may result in suspension or termination under Section 11 and reporting where required by law.

7. Subscriptions, Billing & Cancellations

Subscription fees for Starter ($19/mo), Growth ($49/mo), and Enterprise ($99/mo) plans are billed in advance on a recurring monthly cycle (annual billing is also available at ten times the monthly rate). Optional add-on purchases are billed one-time at checkout. All payments — including card, bank transfer, mobile money, Apple Pay, and QR payments — are processed by our payment processor, Paystack; we do not store full payment credentials. Prices exclude applicable taxes unless stated otherwise.

• You may upgrade, downgrade, or cancel at any time from the billing page with zero termination penalties; cancellation stops future charges and takes effect at the end of the current billing period.
• Fees already paid are generally non-refundable except where required by law or expressly granted by us.
• Failed payments may result in paused processing or suspension until the balance is settled.

8. Third-Party Platform Dependencies

The Service relies on third-party platforms and providers — including Meta (WhatsApp, Messenger, Instagram, Threads), Supabase, Paystack, and AI model providers. Outages, API changes, policy enforcement actions, or account restrictions imposed by those platforms may degrade or interrupt functionality and do not constitute breach by us. You are separately responsible for complying with, and bearing consequences under, each platform's commercial and messaging policies for your own accounts.

9. Intellectual Property & Business Data

You retain full ownership of your brand, trademarks, customer contact lists, conversation transcripts with your customers, and uploaded knowledge documents. We claim no ownership over your data. You grant us a limited, worldwide, non-exclusive license to host, process, transmit, and display that data solely as needed to operate and support the Service. We retain all rights in the Ceti Harness software, models orchestration, dashboards, and know-how. You may embed the widget on sites you control while your subscription is active. If you give us feedback or suggestions, you grant us a perpetual, royalty-free license to use them without restriction or attribution.

10. Availability & Support

We aim for high availability of core AI dispatching and message routing and target 99.9% uptime as an engineering goal. Scheduled maintenance windows and outages of upstream third-party platforms (e.g., Meta Graph API, carrier networks, model providers) are excluded from availability calculations. Unless a separate signed agreement states otherwise, availability targets are best-effort objectives and do not create service-credit obligations.

11. Suspension & Termination

You may terminate at any time by cancelling your subscription. We may suspend or restrict the Service immediately if: (a) required to comply with law or a platform decision; (b) you materially breach these Terms or an acceptable-use rule; or (c) fees remain unpaid after notice. Upon termination, your ability to process new messages ends, and you may request export of your workspace data within 30 days; thereafter, data is deleted in line with our Privacy Policy.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE, OR THAT CONNECTED PLATFORMS WILL REMAIN AVAILABLE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify and hold harmless Ceti Harness and its personnel from claims, damages, and expenses (including reasonable legal fees) arising from: (a) your content, crawl targets, or knowledge uploads; (b) your use of connected channels in violation of their platforms' policies; (c) your interactions with your customers; or (d) your breach of these Terms or applicable law.

15. Governing Law & Disputes

These Terms are governed by the laws of the Republic of Kenya, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Nairobi, Kenya, except that either party may seek injunctive relief to protect intellectual property or prevent unlawful data processing. Nothing in this section limits mandatory consumer-protection rights in your country of residence.

16. Changes to These Terms

We may modify these Terms to reflect changes in the Service, platforms, or law. Material changes will be communicated via the dashboard or email at least 14 days before taking effect. Continued use after the effective date constitutes acceptance; if you disagree, you may cancel before that date.

17. Contact Information

For questions regarding these Terms, contact us at:

Email: legal@caseshow.info
Website: https://caseshow.info